Contact

National Roofing Authority maintains this directory as a public reference resource for homeowners, commercial property managers, contractors, and industry researchers operating within the US roofing sector. This page describes how to reach the administrative office, what geographic scope the directory covers, what information to include when submitting a message, and what response timelines are realistic. The directory is structured as a neutral reference index — not a contractor, not a licensed roofing firm, and not a regulatory body.

How to reach this office

The administrative office for National Roofing Authority handles inquiries related to directory listings, data accuracy, site scope, and general reference questions about the resource. Contact is managed through the site's administrative intake system, which routes messages based on inquiry type.

Inquiry categories accepted:

1. Listing corrections — Errors in contractor information, license numbers, service area designations, or classification tags within the Roofing Listings index.
2. Listing submissions — Licensed roofing contractors or roofing-related service firms seeking inclusion in the directory.
3. Data and research inquiries — Journalists, academic researchers, or industry analysts referencing directory data for professional purposes.
4. Scope and methodology questions — Questions about how the directory is structured, how listings are categorized, or how the resource defines classification boundaries. The Roofing Directory Purpose and Scope page covers foundational methodology.
5. Technical issues — Broken links, rendering errors, or inaccessible listing pages.

Messages not falling into one of these categories — including requests for contractor referrals, project bids, permit advice, or legal interpretation of roofing codes — fall outside the scope of this office and will not receive substantive responses.

Service area covered

National Roofing Authority operates at national scope, covering all 50 US states and the District of Columbia. The directory indexes roofing contractors and firms operating across the full range of US climate zones, from ASHRAE Climate Zone 1 (hot-humid regions of South Florida and Hawaii) through Climate Zone 7 (subarctic regions of northern Minnesota and Alaska), as defined by the American Society of Heating, Refrigerating and Air-Conditioning Engineers.

Coverage is not uniform by state. States with active contractor licensing boards — including Florida (Florida Department of Business and Professional Regulation), California (Contractors State License Board), and Texas (Texas Department of Licensing and Regulation) — have more complete licensing data available for verification. States operating under a local-jurisdiction licensing model rather than a statewide board may have lower listing density or less standardized credential data.

The directory does not cover US territories such as Puerto Rico or Guam at this time. Roofing regulatory frameworks in those jurisdictions operate under separate statutory structures not yet integrated into the index.

Contractors whose service areas cross state lines are indexed under each state in which they hold an active license or registration, not solely their state of incorporation or primary business address.

What to include in your message

Incomplete submissions are the most common cause of delayed or unresolved responses. Every message should include the following elements, structured clearly:

For listing correction requests:
- The full business name as it appears in the directory
- The specific field or fields requiring correction (e.g., license number, phone, service area)
- The correct information, with a source citation where applicable (e.g., state licensing board lookup URL)
- The state in which the listing appears

For listing submission requests:
- Legal business name and DBA if applicable
- Primary state of licensure and license number as issued by the relevant state board
- Secondary states of licensure, if any
- Business address and service area (by state or metro area)
- Roofing specialization category: residential steep-slope, commercial low-slope, metal roofing, green/vegetative systems, or multi-category

For data and research inquiries:
- Organizational affiliation (publication, university, firm, or agency)
- Specific data points or directory categories being referenced
- Intended publication or use context

For technical issues:
- URL of the affected page
- Browser and device type
- Description of the issue and, if possible, a screenshot

Messages submitted without this structured information will be returned with a request for the missing details before any action is taken.

Response expectations

Administrative response timelines vary by inquiry type. The distinctions below reflect operational volume and process complexity, not priority ranking.

Listing corrections — Verified corrections backed by a named public source (state licensing board, Secretary of State business registry) are typically processed within 5 to 10 business days. Corrections that require independent verification take longer.

Listing submissions — New submissions undergo a credential verification step against the relevant state licensing board's public lookup tool before any listing is created. Verification against all 50 state databases is not an instantaneous process; submissions should allow 15 to 20 business days for initial review.

Research inquiries — Responses to well-documented research requests are provided in a timely manner where feasible. Requests requiring custom data pulls or extended methodology explanations may take longer or may not be fulfillable depending on the nature of the request.

Technical issues — Reproducible technical issues with clear documentation are addressed as part of regular site maintenance cycles, typically in a timely manner.

This office does not provide contractor recommendations, project cost estimates, code interpretations under the International Building Code (IBC), International Residential Code (IRC), or any state-adopted amendment thereof, or opinions on insurance claims. Roofing permit requirements are administered at the local jurisdiction level — typically the county or municipal building department — and questions about permit thresholds, inspection requirements, or code compliance must be directed to those authorities. The How to Use This Roofing Resource page describes the scope of what this directory does and does not cover.